Reference

Privacy Policy For Your Account

Your Privacy Policy starts with clear account data handling: we explain what we collect when you open an account, use DANA, OVO, GoPay or QRIS, and reach us…

Account data explainedDANA OVO GoPay QRISCookie choicesSupport contact paths
hokiplace Privacy Policy For Your Account
PRIVACY HELP

Contact Paths For Privacy Requests

Your privacy question should reach the right desk without being mixed into general lobby chat. Use our support routes when you want to ask what data we hold, correct account details, question a wallet record, or ask how cookies behave on your device. Keep your registered phone number or email ready so we can match the request to your account before discussing private records.

Team online

Live chat privacy queue

Chat is available daily from 09:00 to 23:00 WIB. Tell us you have a Privacy Policy request, then share only your registered email or phone number after the agent asks for account matching.

Email request channel

Use [email protected] for access, correction, deletion or cookie questions. We check messages in business hours and may ask for a safer account match before sending any personal data back.

Account page route

From your account menu, open Profile, then Security, then Contact Support to raise a data question while signed in. This route helps us confirm the request came from your own session.

DATA CARE

Baccarat And Wallet Privacy Controls

Privacy controls sit beside the account steps you use every day. When you switch from Baccarat to Rise of Apollo, we record session and device data so account access, wallet status and…

Data we collect

We collect your registration details, sign-in timestamps, device type, IP signals, payment references, game-session records and messages to support. We keep the collection tied to account operation, safety checks and service requests.

Payment privacy

DANA, OVO, GoPay and QRIS records are used to match wallet activity with your account. We store reference codes, status updates and timing, not your full external wallet login credentials.

Cookie behavior

Cookies keep your session active, remember language and help us see repeated sign-in trouble. On Chrome for Android, open Settings, Site settings, then Cookies if you want to manage browser storage.

Account security

We limit private account views to trained support, wallet and security roles. If a sign-in looks unusual, we may ask for account matching before changing email, phone, password or withdrawal details.

Retention timing

We keep account and payment records while your account remains active and for the period needed for dispute handling, wallet checks and legal duties. When data is no longer needed, we remove or reduce it.

Change requests

You can ask us to correct profile data, explain a record, or close an account file where the law allows it. Start through live chat, email, or the signed-in account route.

Privacy Policy Questions You May Ask

This FAQ keeps the Privacy Policy practical for your account decisions. It explains what we collect, how payment records are handled, how cookies work, and how you can ask us to access, correct or reduce data tied to your profile. If your question involves eligibility, service access still depends on local law and is available only where local law permits.

We collect the details you submit during account setup, such as name, phone number, email, sign-in records and device signals. We also keep wallet references and support messages needed to run and protect your account.

We use payment references to match your wallet activity with your account, confirm status and resolve disputes. We do not need your external wallet password, and we do not ask you to send it.

Yes. Send a request through live chat, [email protected], or the signed-in account support path. We will first match the request to your account so private records are not sent to the wrong person.

Cookies help keep your session active, remember basic settings and detect repeated sign-in issues. You can clear or block cookies in your browser, but some account pages may ask you to sign in again.

Access is limited to staff roles that need the data for account, wallet, security or support work. We do not open private records for general browsing, and internal access is tied to work duties.

Open your account menu and check Profile, then contact support if a field needs help. We may ask for account matching before changing details that affect sign-in, wallet checks or future messages.

You can ask us to remove or reduce data where local law allows it. Some records may need to stay for wallet disputes, security checks, or legal duties before they can be deleted.